Order Information

 

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Delivery

 We currently only ship within the United States (48 contiguous states). We do not ship to P.O. Boxes, APO, FPO addresses or Internationally.

 Ground shipping does not guarantee date for delivery. Basket Solutions is not reliable for shipping delays caused by the shipping companies, wrong or missing information from the customer, weather delays or acts of God.

 Local hand deliveries are made Mon - Fri 9am – 5pm, Saturday if specifically requested prior to placing the gift basket order. No deliveries on Sundays or holidays.

 Please ensure that the delivery information is correct, in the event it is incorrect, we will charge an additional $15.00 delivery charge in order to re-deliver the gift basket to the correct address. Telephone numbers of the recipient are required to confirm address and delivery time for local delivery.  

 Gift baskets will not be left at the recipients door unless specifically requested to do so. Basket Solutions will take no responsibility for the gift basket once it has left our hands. We strongly recommend someone be home to accept delivery.

 Some cities and zip codes fall outside our local hand delivery area. Please call or email for delivery rates if your delivery zip code is not listed and you want hand delivery instead of shipping.

 Delivery charges are subject to change without notice.

 Please contact us at info@basketsolutions.net for additional information.

 

Cancellations

 If an order is cancelled within 24 hours of placing the order then the full amount will be refunded. Once the gift basket has shipped then the order cannot be cancelled and will not be refunded.

 

Substitutions

 Depending on product availability we may substitute a product of equal or greater value in order to complete your order, however, quality will not be compromised. During summer months (May to Oct) chocolate will be substituted with cookies or candies that will not melt.

 

Returns/Damages

 If you or your gift recipient are not completely satisfied with the quality of a delivered product, or it is in any way damaged prior to receipt, it will be replaced. Delivery or shipping costs are not refundable. Please contact us immediately.

 

Pricing

 All prices shown are in US funds and do not include 8.05 % sales tax (if delivered or shipped within Arizona) or delivery charges. Prices subject to change without notice.

 

Privacy Policy

 Your privacy is very important to us. Basket Solutions does not sell, rent, or trade your personal information. All information will only be used to process your orders or following up on your requests. We may occasionally send out emails to inform you of upcoming promotions or products.